Validation programme for professional qualification as shop assistant

The shop assistant places products in the shop in a commercial manner and operates the cash register to achieve the commercial objectives of the organisation. The shop assistant:

• deals professionally with customers and with theft and theft prevention,
• receives payments and operates the cash register,
• prepares products and articles (labelling, theft protection, etc.),
• supplies departments and organises products,
• manages inventory, receives products and goods and verifies delivery,

The shop assistant handles customer complaints professionally. The ability to work in a solution and target group-oriented way and work effectively in a team is important.

In the validation standard for shop assistant (in Dutch)(PDF file opens in new window), you will find detailed information about the validation programme.

If you want to demonstrate your experience as a shop assistant at a validation test centre, you do so through a practical test and an interview.

The tests’ instruction language is Dutch.

You will be tested on your ability to:

• prepare and present a minimum of 15 products and articles,
• process a minimum of two online purchases,
• look up job-related information within sales,
• professionally handle a minimum of three customers where you will answer a question from a Dutch-speaking, French-speaking and English-speaking customer,
• deal with an incident of (attempted) theft,
• receive and check a minimum of two deliveries,
• handle a minimum of one customer complaint professionally,
• receive payments and operate the cash register for a minimum of three customers,
• help at least one customer with an automated POS system,
• stock and maintain a defined area of the store,
• track inventory.